What Information We Hold and Why
When you create an account, we collect your name, email address, phone number, and date of birth to verify eligibility and keep your account secure. If you fund your account through bKash, Nagad, or Rocket, we record the transaction reference and wallet number to process deposits
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and withdrawals and to meet our financial record-keeping obligations — we do not store your full mobile banking PIN or password at any point. We also collect device identifiers, IP address, and session data each time you connect, which helps us detect unusual login attempts and
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protect your account from unauthorised access. When you browse the lobby or place activity on the platform, we log which sections you visited and how long you spent there; this helps us improve navigation and surface content relevant to your account. All data is processed in
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accordance with applicable data protection law, and your rights under that law depend on the jurisdiction in which you reside. If you are accessing the platform from Bangladesh, availability of the service and the data rights that apply to you are subject to local law and
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eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.